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Corporate social responsibility and frontline employees’ service improvisation: The mediating role of self-efficacy
The uncertainty of the COVID-19 pandemic has brought unprecedented challenges to frontline employees in tourism enterprises. In the context of the COVID-19 pandemic, the fulfillment of corporate social responsibility is of great significance. Based on the social cognitive theory, a conceptual framew...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Frontiers Media S.A.
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9716185/ https://www.ncbi.nlm.nih.gov/pubmed/36467205 http://dx.doi.org/10.3389/fpsyg.2022.898476 |