Determining factors affecting customer satisfaction of the national electric power company (MERALCO) during the COVID-19 pandemic in the Phillippines

This study aimed to determine factors affecting customer satisfaction of national electric power companies during the COVID-19 pandemic by integrating SERVQUAL and Expectation-Confirmation Theory approaches. A total of 529 participants voluntarily participated and answered an online questionnaire of...

Descripción completa

Detalles Bibliográficos
Autores principales: Ong, Ardvin Kester S., Prasetyo, Yogi Tri, Kishimoto, Ryuichi T., Mariñas, Klint Allen, Robas, Kirstien Paola E., Nadlifatin, Reny, Persada, Satria Fadil, Kusonwattana, Poonyawat, Yuduang, Nattakit
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2023
Materias:
Full-Length Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9728044/
https://www.ncbi.nlm.nih.gov/pubmed/36506908
http://dx.doi.org/10.1016/j.jup.2022.101454

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9728044/
https://www.ncbi.nlm.nih.gov/pubmed/36506908
http://dx.doi.org/10.1016/j.jup.2022.101454

Ejemplares similares