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Determining factors affecting customer satisfaction of the national electric power company (MERALCO) during the COVID-19 pandemic in the Phillippines

This study aimed to determine factors affecting customer satisfaction of national electric power companies during the COVID-19 pandemic by integrating SERVQUAL and Expectation-Confirmation Theory approaches. A total of 529 participants voluntarily participated and answered an online questionnaire of...

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Detalles Bibliográficos
Autores principales:	Ong, Ardvin Kester S., Prasetyo, Yogi Tri, Kishimoto, Ryuichi T., Mariñas, Klint Allen, Robas, Kirstien Paola E., Nadlifatin, Reny, Persada, Satria Fadil, Kusonwattana, Poonyawat, Yuduang, Nattakit
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Elsevier Ltd. 2023
Materias:	Full-Length Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9728044/ https://www.ncbi.nlm.nih.gov/pubmed/36506908 http://dx.doi.org/10.1016/j.jup.2022.101454

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