Research on express service defect evaluation based on semantic network diagram and SERVQUAL model

This paper constructs a defect evaluation model of express service, uses the text mining methods of web crawler, SVM (Support Vector Machine) emotion analysis and LDA (Linear Discriminant Analysis) topic model to capture and clean up the online negative comment data of express service, establishes a...

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Detalles Bibliográficos
Autores principales: Gu, Suishan, Wang, Kangyu, Gao, Lianyue, Liu, Jun
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Public Health
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9755165/
https://www.ncbi.nlm.nih.gov/pubmed/36530722
http://dx.doi.org/10.3389/fpubh.2022.1056575

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9755165/
https://www.ncbi.nlm.nih.gov/pubmed/36530722
http://dx.doi.org/10.3389/fpubh.2022.1056575

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