Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?

The attractiveness of service employees can have a significant impact on customer attitudes and behaviors. While frontline employees can reduce the risk of the COVID-19 transmission and infection by wearing facemasks, doing so can also influence customers’ perceptions of employees’ attractiveness an...

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Detalles Bibliográficos
Autores principales: Wu, Gang, Liang, Lifang, Gursoy, Dogan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9756379/
https://www.ncbi.nlm.nih.gov/pubmed/36540069
http://dx.doi.org/10.1016/j.ijhm.2021.102996

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9756379/
https://www.ncbi.nlm.nih.gov/pubmed/36540069
http://dx.doi.org/10.1016/j.ijhm.2021.102996

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