Applying the Balanced Scorecard to Build Service Performance Measurements of Medical Institutions: An AHP-DEMATEL Approach

The main purpose of this study is to explore the application of the balanced scorecard (BSC) to service performance measurements of medical institutions using the analytic hierarchy process (AHP) and decision making and trial evaluation laboratory (DEMATEL). According to the concept of BSC, a total...

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Detalles Bibliográficos
Autores principales: Lin, Chieh-Yu, Shih, Fu-Chiang, Ho, Yi-Hui
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9859192/
https://www.ncbi.nlm.nih.gov/pubmed/36673778
http://dx.doi.org/10.3390/ijerph20021022

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9859192/
https://www.ncbi.nlm.nih.gov/pubmed/36673778
http://dx.doi.org/10.3390/ijerph20021022

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