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Transformational Leadership and Emotional Labor: The Mediation Effects of Psychological Empowerment
In order to survive the fiercer competition, more and more service firms emphasize front-line employees’ role of creating excellent customer experience by displaying positive emotions during the service interactions. However, the underlying mechanisms for the relationship between transformational le...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9859208/ https://www.ncbi.nlm.nih.gov/pubmed/36673786 http://dx.doi.org/10.3390/ijerph20021030 |