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Transformational Leadership and Emotional Labor: The Mediation Effects of Psychological Empowerment

In order to survive the fiercer competition, more and more service firms emphasize front-line employees’ role of creating excellent customer experience by displaying positive emotions during the service interactions. However, the underlying mechanisms for the relationship between transformational le...

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Detalles Bibliográficos
Autores principales:	Cheng, Pengfei, Liu, Zhuangzi, Zhou, Linfei
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	MDPI 2023
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9859208/ https://www.ncbi.nlm.nih.gov/pubmed/36673786 http://dx.doi.org/10.3390/ijerph20021030

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