Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders

In B2B context, this study focuses on analysing the loyalty formation process from a set of antecedent multidimensional variables—sustainable practices and logistics value—and the moderating effect of type of customer in maritime transport from the user’s perspective. Based on a sample of 105 import...

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Detalles Bibliográficos
Autores principales: Justavino-Castillo, Milva Eileen, Gil-Saura, Irene, Fuentes-Blasco, Maria, Moliner-Velázquez, Beatriz, Servera-Francés, David
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2023
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9869828/
http://dx.doi.org/10.1007/s13437-023-00299-1

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9869828/
http://dx.doi.org/10.1007/s13437-023-00299-1

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