The impact of negative emotions and relationship quality on consumers’ repurchase intention: An empirical study based on service recovery in China’s online travel agencies

Service failures of online travel agencies (OTAs) occur frequently, which makes the OTA business operation model face huge risks. However, the current academic circles still pay insufficient attention to OTA service recovery. This study obtained research data through scenario experiment method, and...

Descripción completa

Detalles Bibliográficos
Autores principales: Wei, Jiahua, Lian, Yi, Li, Lei, Lu, Zhizeng, Lu, Qiu, Chen, Wenhui, Dong, Hualong
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2023
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9871211/
https://www.ncbi.nlm.nih.gov/pubmed/36704273
http://dx.doi.org/10.1016/j.heliyon.2023.e12919

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9871211/
https://www.ncbi.nlm.nih.gov/pubmed/36704273
http://dx.doi.org/10.1016/j.heliyon.2023.e12919

Ejemplares similares