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Competency-Based Training and Assessment of Listening Skills: A Waitlist-Controlled Study in European Telephone Emergency Services
BACKGROUND: Telephone emergency services (TES) provide an essential part of suicide prevention and emotional support services across different health care settings. TES are usually provided by paraprofessional counselors, who need specific training in listening skills to meet the demands of callers....
Autores principales: | Jennissen, Simone, Schumacher, Stefan, Rucli, Diana, Hal, Melinda, Székely, András, de Beurs, Derek, Dinger, Ulrike |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
PsychOpen
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9881125/ https://www.ncbi.nlm.nih.gov/pubmed/36762348 http://dx.doi.org/10.32872/cpe.7933 |
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