Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic

The spread of the COVID-19 pandemic has resulted in the launch of contactless delivery services. This research integrates resource matching, service quality evaluation, and perceived value theories to explore the factors that promote the use contactless delivery services. The data was obtained throu...

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Detalles Bibliográficos
Autores principales: Jiang, Yi, Lai, Po-Lin, Yang, Ching-Chiao, Wang, Xinchen
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2023
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9883787/
http://dx.doi.org/10.1016/j.jretconser.2023.103276

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9883787/
http://dx.doi.org/10.1016/j.jretconser.2023.103276

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