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Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic
The spread of the COVID-19 pandemic has resulted in the launch of contactless delivery services. This research integrates resource matching, service quality evaluation, and perceived value theories to explore the factors that promote the use contactless delivery services. The data was obtained throu...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Elsevier Ltd.
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9883787/ http://dx.doi.org/10.1016/j.jretconser.2023.103276 |
_version_ | 1784879581391486976 |
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author | Jiang, Yi Lai, Po-Lin Yang, Ching-Chiao Wang, Xinchen |
author_facet | Jiang, Yi Lai, Po-Lin Yang, Ching-Chiao Wang, Xinchen |
author_sort | Jiang, Yi |
collection | PubMed |
description | The spread of the COVID-19 pandemic has resulted in the launch of contactless delivery services. This research integrates resource matching, service quality evaluation, and perceived value theories to explore the factors that promote the use contactless delivery services. The data was obtained through questionnaire surveys, and research hypotheses were verified through the structural equation modelling approach. With the exception of convenience, the results show that privacy, reliability, security, and flexibility have a significantly positive effect on consumers' intention to use “contactless” delivery services through consumers' perceived value. This study contributes to the literature by introducing theoretical frameworks from various paradigms and enriches the academic research on existing theoretical structure models. It also helps optimize resource allocation and realize the social environment related to coexisting with the COVID-19 pandemic. |
format | Online Article Text |
id | pubmed-9883787 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | Elsevier Ltd. |
record_format | MEDLINE/PubMed |
spelling | pubmed-98837872023-01-30 Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic Jiang, Yi Lai, Po-Lin Yang, Ching-Chiao Wang, Xinchen Journal of Retailing and Consumer Services Article The spread of the COVID-19 pandemic has resulted in the launch of contactless delivery services. This research integrates resource matching, service quality evaluation, and perceived value theories to explore the factors that promote the use contactless delivery services. The data was obtained through questionnaire surveys, and research hypotheses were verified through the structural equation modelling approach. With the exception of convenience, the results show that privacy, reliability, security, and flexibility have a significantly positive effect on consumers' intention to use “contactless” delivery services through consumers' perceived value. This study contributes to the literature by introducing theoretical frameworks from various paradigms and enriches the academic research on existing theoretical structure models. It also helps optimize resource allocation and realize the social environment related to coexisting with the COVID-19 pandemic. Elsevier Ltd. 2023-05 2023-01-27 /pmc/articles/PMC9883787/ http://dx.doi.org/10.1016/j.jretconser.2023.103276 Text en © 2023 Elsevier Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active. |
spellingShingle | Article Jiang, Yi Lai, Po-Lin Yang, Ching-Chiao Wang, Xinchen Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic |
title | Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic |
title_full | Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic |
title_fullStr | Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic |
title_full_unstemmed | Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic |
title_short | Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic |
title_sort | exploring the factors that drive consumers to use contactless delivery services in the context of the continued covid-19 pandemic |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9883787/ http://dx.doi.org/10.1016/j.jretconser.2023.103276 |
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