Perceived customer care and privacy protection behavior: The mediating role of trust in self-disclosure

The COVID-19 pandemic has been a chance and a boost for those retailers that develop their online profile. This new context can raise privacy issues on the consumer side. For this reason, here we explore the determinants of online self-disclosure, and its relationship with customer care. We collecte...

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Detalles Bibliográficos
Autores principales: Rodríguez-Priego, Nuria, Porcu, Lucia, Prados Peña, María Belén, Crespo Almendros, Esmeralda
Formato: Online Artículo Texto
Lenguaje:English
Publicado: The Authors. Published by Elsevier Ltd. 2023
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9924829/
http://dx.doi.org/10.1016/j.jretconser.2023.103284

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9924829/
http://dx.doi.org/10.1016/j.jretconser.2023.103284

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