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The Effects of a Health Care Chatbot’s Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study
BACKGROUND: The rising adoption of telehealth provides new opportunities for more effective and equitable health care information mediums. The ability of chatbots to provide a conversational, personal, and comprehendible avenue for learning about health care information make them a promising tool fo...
Autores principales: | Biro, Joshua, Linder, Courtney, Neyens, David |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
JMIR Publications
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9932873/ https://www.ncbi.nlm.nih.gov/pubmed/36724004 http://dx.doi.org/10.2196/41017 |
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