Does systematic analysis of patient complaints and compensation cases at hospitals provide useful information to guide quality improvement? Experience from Denmark

BACKGROUND: Patient complaints and compensation cases are analysed individually and do not allow for organisational learning. Systematic information on complaint patterns needs evidence-based measures. The Healthcare Complaints Analysis Tool (HCAT) can systematically code and analyse complaints and...

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Detalles Bibliográficos
Autores principales: Morsø, Lars, Birkeland, Søren Fryd, Walløe, Sisse, Grøn, Peter Sigerseth, Rexbye, Helle, Bogh, Søren Bie Bie
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2023
Materias:
Quality Improvement Report
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9936271/
https://www.ncbi.nlm.nih.gov/pubmed/36796865
http://dx.doi.org/10.1136/bmjoq-2022-002101

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9936271/
https://www.ncbi.nlm.nih.gov/pubmed/36796865
http://dx.doi.org/10.1136/bmjoq-2022-002101

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