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Patient dissatisfaction associated with physician-patient linguistic discordance in California clinics: an analytical cross-sectional study
BACKGROUND: Patient satisfaction is considered as a product of two psychological processes, a cognitive one, including expectations and perceptions, and an emotional one resulting from the congruence between expectation and subjective perception of the user. The objective was to identify the factors...
Autores principales: | , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BioMed Central
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9948301/ https://www.ncbi.nlm.nih.gov/pubmed/36823616 http://dx.doi.org/10.1186/s12913-023-09176-2 |