Key concepts in artificial intelligence and technologies 4.0 in services

The emerging Industry 4.0 technologies that are impacting the global economy also represent an extraordinary opportunity to increase customer value in the service sector. Indeed, the ongoing Fourth Industrial Revolution differs from previous technologies in three main ways: (1) technological develop...

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Detalles Bibliográficos
Autores principales: Belk, Russell W., Belanche, Daniel, Flavián, Carlos
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2023
Materias:
Theoretical Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9970117/
http://dx.doi.org/10.1007/s11628-023-00528-w
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author Belk, Russell W.
Belanche, Daniel
Flavián, Carlos
author_facet Belk, Russell W.
Belanche, Daniel
Flavián, Carlos
author_sort Belk, Russell W.
collection PubMed
description The emerging Industry 4.0 technologies that are impacting the global economy also represent an extraordinary opportunity to increase customer value in the service sector. Indeed, the ongoing Fourth Industrial Revolution differs from previous technologies in three main ways: (1) technological developments overcomes humans’ capabilities such that humans or even companies are no longer controlling technology; (2) customers embrace life in new technology-made environments, and (3) the boundaries between human and technology become to be blurred. This document explains these novel insights and defines the key AI-related concepts linked to each of these three distinctive aspects of Technologies 4.0 in services.
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spelling pubmed-99701172023-02-28 Key concepts in artificial intelligence and technologies 4.0 in services Belk, Russell W. Belanche, Daniel Flavián, Carlos Serv Bus Theoretical Article The emerging Industry 4.0 technologies that are impacting the global economy also represent an extraordinary opportunity to increase customer value in the service sector. Indeed, the ongoing Fourth Industrial Revolution differs from previous technologies in three main ways: (1) technological developments overcomes humans’ capabilities such that humans or even companies are no longer controlling technology; (2) customers embrace life in new technology-made environments, and (3) the boundaries between human and technology become to be blurred. This document explains these novel insights and defines the key AI-related concepts linked to each of these three distinctive aspects of Technologies 4.0 in services. Springer Berlin Heidelberg 2023-02-27 2023 /pmc/articles/PMC9970117/ http://dx.doi.org/10.1007/s11628-023-00528-w Text en © The Author(s) 2023 https://creativecommons.org/licenses/by/4.0/Open AccessThis article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) .
spellingShingle Theoretical Article
Belk, Russell W.
Belanche, Daniel
Flavián, Carlos
Key concepts in artificial intelligence and technologies 4.0 in services
title Key concepts in artificial intelligence and technologies 4.0 in services
title_full Key concepts in artificial intelligence and technologies 4.0 in services
title_fullStr Key concepts in artificial intelligence and technologies 4.0 in services
title_full_unstemmed Key concepts in artificial intelligence and technologies 4.0 in services
title_short Key concepts in artificial intelligence and technologies 4.0 in services
title_sort key concepts in artificial intelligence and technologies 4.0 in services
topic Theoretical Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9970117/
http://dx.doi.org/10.1007/s11628-023-00528-w
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