Comparison of Primary Care Patients’ and Unannounced Standardized Patients’ Perceptions of Care

The objective of this study was to compare unannounced standardized patient (USP) and patient reports of care. Patient satisfaction surveys and USP checklist results collected at an urban, public hospital were compared to identify items included in both surveys. Qualitative commentary was reviewed t...

Descripción completa

Detalles Bibliográficos
Autores principales: Altshuler, Lisa, Fisher, Harriet, Wilhite, Jeffrey, Phillips, Zoe, Holmes, Isaac, Greene, Richard E, Wallach, Andrew B, Smith, Reina, Hanley, Kathleen, Schwartz, Mark D, Zabar, Sondra
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2023
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9972044/
https://www.ncbi.nlm.nih.gov/pubmed/36865378
http://dx.doi.org/10.1177/23743735231158940
Descripción
Sumario:The objective of this study was to compare unannounced standardized patient (USP) and patient reports of care. Patient satisfaction surveys and USP checklist results collected at an urban, public hospital were compared to identify items included in both surveys. Qualitative commentary was reviewed to better understand USP and patient satisfaction survey data. Analyses included χ(2) and Mann-Whitney U test. Patients provided significantly higher ratings on 10 of the 11 items when compared to USPs. USPs may provide a more objective perspective on a clinical encounter than a real patient, reinforcing the notion that real patients skew overly positive or negative.

Ejemplares similares