Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis

The COVID-19 pandemic has caused a crisis in the hotel industry worldwide, but few studies have suggested methods to retain customers. This study proposes hygiene management as a means to minimize the indirect damage from COVID-19 to the hotel industry. It identifies perceived hygiene attributes and...

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Detalles Bibliográficos
Autores principales: Yu, Jongsik, Seo, Jungwoon, Hyun, Sunghyup Sean
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9998174/
https://www.ncbi.nlm.nih.gov/pubmed/36919179
http://dx.doi.org/10.1016/j.ijhm.2020.102768

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9998174/
https://www.ncbi.nlm.nih.gov/pubmed/36919179
http://dx.doi.org/10.1016/j.ijhm.2020.102768

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