Cargando…
Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis
The COVID-19 pandemic has caused a crisis in the hotel industry worldwide, but few studies have suggested methods to retain customers. This study proposes hygiene management as a means to minimize the indirect damage from COVID-19 to the hotel industry. It identifies perceived hygiene attributes and...
| Autores principales: | , , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier Ltd.
2021
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9998174/ https://www.ncbi.nlm.nih.gov/pubmed/36919179 http://dx.doi.org/10.1016/j.ijhm.2020.102768 |