Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic

Robots and artificial intelligence (AI) technologies are becoming more prominent in the tourism industry. Nowadays, consumers are faced with multiple options involving both human and robot interactions. A series of experimental studies were implemented. Four experiments demonstrated that consumers h...

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Detalles Bibliográficos
Autores principales: Kim, Seongseop (Sam), Kim, Jungkeun, Badu-Baiden, Frank, Giroux, Marilyn, Choi, Youngjoon
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9998175/
https://www.ncbi.nlm.nih.gov/pubmed/36919174
http://dx.doi.org/10.1016/j.ijhm.2020.102795

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9998175/
https://www.ncbi.nlm.nih.gov/pubmed/36919174
http://dx.doi.org/10.1016/j.ijhm.2020.102795

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