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Evaluation of quality of online shopping services in times of COVID-19 based on E-S-QUAL model and Fuzzy TOPSIS method

This paper aims to propose an approach to evaluate the quality of online shopping services in times of pandemic COVID-19, from the ordering of quality attributes taking into account customers' perception. The proposed approach was developed from a structured questionnaire containing 25 quality...

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Detalles Bibliográficos
Autores principales:	de Melo, Fagner José Coutinho, Xavier, Larissa de Arruda, de Albuquerque, André Philippi Gonzaga, de Medeiros, Denise Dumke
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Springer Berlin Heidelberg 2022
Materias:	Application of Soft Computing
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9750054/ https://www.ncbi.nlm.nih.gov/pubmed/36536665 http://dx.doi.org/10.1007/s00500-022-07696-3

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